Effective Date: [09-12-2025]

Internet Bill Assist (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

By accessing this website, you agree to the terms of this Privacy Policy.

INFORMATION WE COLLECT

We may collect the following types of information:

✅ Personal Information (Voluntarily Submitted)

  • Name

  • Phone number

  • Email address

  • Message content (contact form submissions)

✅ Non-Personal Information (Automatically Collected)

  • IP address

  • Browser type

  • Device type

  • Pages visited

  • Time spent on website

  • Referring website

This data is collected through cookies, Google Analytics, and website tracking technologies.

HOW WE USE YOUR INFORMATION

We use your information to:

  • Provide customer support

  • Respond to inquiries

  • Improve website performance

  • Analyze website traffic

  • Monitor call and form conversions

  • Improve service quality

We do not sell, rent, or trade your personal data.

CALL TRACKING & RECORDING

We may use third-party call tracking services to monitor:

  • Call duration

  • Call source

  • Call quality

Calls may be recorded for quality assurance and training purposes where applicable.

COOKIES & TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

  • Improve user experience

  • Analyze traffic

  • Optimize marketing performance

You may choose to disable cookies through your browser settings.

THIRD-PARTY SERVICES

We may use trusted third-party services including:

  • Google Analytics

  • Call tracking providers

  • Web hosting providers

  • Security/firewall services

These providers only receive the information necessary to perform their services and are contractually obligated to protect your data.

DATA SECURITY

We implement reasonable technical and organizational security measures to protect your data. However, no online transmission is 100% secure, and we cannot guarantee absolute security.

THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

CHILDREN’S INFORMATION

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children.

YOUR RIGHTS

You may request to:

  • Access your personal data

  • Correct your information

  • Request data deletion

  • Opt out of communications

Requests can be made through our Contact page.

THIRD-PARTY SERVICE DISCLAIMER

Internet Bill Assist is an independent third-party billing assistance service and is not affiliated with, endorsed by, or officially connected to any internet service provider, including Spectrum or Charter Communications.

We provide guidance only and do not access or control any official customer accounts.

CHANGES TO THIS POLICY

We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page with the revised effective date.

CONTACT INFORMATION

If you have questions about this Privacy Policy, please contact us through our Contact page.

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